FAQs

  • Crindle Bespoke – Terms & Conditions

    These Terms & Conditions apply to all Crindle Bespoke experiences, activities and services unless separate terms have been agreed in writing.

    Please read them before booking. Nothing in these terms affects your statutory rights.

    1. Booking & Confirmation

    All bookings must be made by a person aged 18 or over.

    Bookings can be made through:

    • Email: crindlebespoke@outlook.com
    • Telephone: +44 7738 516106
    • Our website

    Your booking is secured and a contract is formed once we have received the required payment and issued written confirmation.

    The lead guest is responsible for sharing these terms with everyone in their party and ensuring that the information supplied is accurate.

    Please check your confirmation and let us know promptly if anything is incorrect.

    1. Prices & Payment

    All prices are quoted in pounds sterling (£). Your confirmation will state the agreed experience, price and any extras.

    To secure your booking, we require either:

    • A 50% advance payment at the time of booking, with the remaining balance due no later than 28 days before the experience; or
    • Full payment at the time of booking.

    Bookings made within 28 days of the experience require full payment when booking.

    These deadlines apply to individual guests, tour operators, travel agents, cruise lines, DMCs and trade partners unless otherwise agreed in writing.

    Payment can be made through:

    • Our online booking system
    • Bank transfer
    • Wise
    • Cash by prior arrangement

    If payment is overdue, we will contact you and provide a deadline for payment. If payment is not received by that deadline, we may cancel the booking. Any cancellation charge will be assessed under Section 8.

    1. Rider Suitability & Weight Limit

    Our usual maximum rider weight is 16 stone (224 lb / approximately 102 kg).

    If you are above this weight, please contact us before booking with your height, weight and riding ability. We will assess whether a suitable horse is available.

    All riding bookings depend on having suitable horses for the guests taking part. Accurate heights, weights and riding abilities must be provided when requested.

    We may check a guest’s weight privately before riding where reasonably necessary for safety and horse welfare.

    If inaccurate information means we cannot safely accommodate a guest, we may need to alter or decline the riding element. Any cancellation charge will be assessed fairly under Section 8.

    1. Clothing, Footwear & Equipment

    Please arrive dressed appropriately for outdoor activities and changing Irish weather.

    • Closed-toe footwear suitable for the activity is required.
    • Clothing should allow comfortable movement.
    • Guests should be prepared to walk on uneven or muddy ground.
    • Waterproof clothing and suitable layers are recommended.

    Please ask before your visit if you are unsure what footwear to wear for riding.

    Where possible, we can provide coats or additional layers, but availability is not guaranteed.

    An approved riding helmet must be worn while mounted. Please contact us in advance about helmet provision or bringing your own helmet. Any guest-owned helmet must meet our safety requirements.

    1. Medical, Dietary & Personal Information

    Please inform us when booking, or as soon as you become aware, about anything that may affect your participation or the arrangements we make for you, including:

    • Medical conditions
    • Recent injuries or surgery
    • Pregnancy
    • Mobility or accessibility requirements
    • Allergies
    • Food intolerances
    • Additional support needs

    Guests must complete the required participation forms before taking part. A parent or legal guardian must provide the necessary consent for anyone under 18.

    Advance information helps us assess suitability and make appropriate arrangements. Please contact us before booking if you are unsure whether an activity is suitable.

    If relevant information is not disclosed, we may need to adapt or decline part of the experience for safety reasons. Any cancellation charge will be assessed fairly under Section 8.

    1. Ages & Children

    We do not apply one minimum age across all Crindle Bespoke experiences. Each booking is assessed individually according to the activity, the child and the horses available.

    Children must be accompanied by a responsible adult. Any particular supervision or leading requirements will be discussed when booking.

    1. Late Arrivals & No-Shows

    If you are running late, please contact us as soon as possible.

    We will try to accommodate delays where we can. However, your experience may be shortened if we cannot extend the finishing time.

    If you do not attend, or arrive too late to participate, Section 8 will apply. Cancellation charges may be up to the full booking price, subject to our actual loss.

    1. Guest Cancellations

    Why our cancellation policy applies

    Our bespoke experiences are private and arranged specifically for your party. When we reserve your date, we set aside the horses, staff and time needed for your experience and close the availability required for your private booking.

    Most guests book at least three months in advance, so replacing a cancelled booking at short notice is very difficult. We also incur costs preparing the horses, arranging staff and organising your experience in the days beforehand.

    Giving notice

    All cancellations must be emailed to crindlebespoke@outlook.com.

    The notice period is calculated from the date we receive your written cancellation to the scheduled experience date.

    Cancellations more than 28 days before the experience

    We may retain or charge up to 50% of the total booking price to cover the loss caused by your cancellation.

    This charge is intended to cover our resulting loss from reserving your private date, including lost booking opportunities, preparation and staffing costs, where applicable.

    We will account for costs saved and any income recovered by reselling the booking.

    Cancellations 28 days or fewer before the experience

    Cancellation charges may be up to 100% of the total booking price, including where guests do not attend.

    How charges are calculated

    These percentages are maximum charges rather than automatic forfeitures.

    Any amount retained or charged will reflect our reasonable net loss directly caused by the cancellation, including costs already incurred and lost profit, without counting the same loss twice.

    We will take reasonable steps to reduce our loss, including trying to resell the booking where practicable.

    If we resell your booking

    If another guest books the space released by your cancellation, we will review the cancellation charge.

    We will take account of replacement income, any difference in the replacement booking price, costs saved and reasonable administration or other unrecovered costs directly caused by your cancellation.

    Any payment above our resulting net loss will be refunded. We can explain how a cancellation charge has been calculated on request.

    Reductions in guest numbers

    These provisions also apply where a reduction in guest numbers cancels part of a booking.

    Any effect on the price for the remaining guests will be explained before the change is agreed.

    1. Date Changes & Rescheduling

    All date-change requests must be emailed to crindlebespoke@outlook.com and are subject to availability.

    The following fees apply per booking, rather than per person:

    • More than 28 days’ notice: £50.
    • Between 14 and 28 days’ notice: 15% of the total booking price, with a minimum fee of £50.
    • Fewer than 14 days’ notice: date changes are not permitted. If you cannot attend, the cancellation policy in Section 8 applies.

    Change fees will not exceed the reasonable administration costs and net losses caused by the change. We will reduce a fee where necessary to reflect this.

    One date change is permitted per booking. Further changes are at our discretion.

    Your original booking remains in place until a revised date is confirmed by us in writing and the applicable change fee has been paid.

    Payments already made will transfer to the revised booking. Any difference in the experience price will be explained before you agree to the change.

    The remaining balance is due no later than 28 days before the revised experience, or immediately if the revised date falls within 28 days.

    If we cannot agree a revised date and you cannot attend your original booking, the cancellation policy applies.

    These fees apply to changes requested by guests. They do not apply where Crindle Bespoke needs to reschedule your experience.

    1. Gift Vouchers

    The expiry date and any specific conditions will be stated on the gift voucher.

    Please contact us in good time to arrange a suitable experience before the voucher expires. Bookings are subject to availability.

    Once a voucher has been redeemed against a confirmed date, the cancellation and date-change provisions above apply.

    Any cancellation charge will be assessed against the value of the experience booked. Any remaining voucher credit will remain available within the voucher’s validity period.

    A cancelled booking does not automatically result in the loss of the full voucher value.

    The purchase of an undated gift voucher may carry separate statutory cancellation rights. Nothing in these terms removes those rights.

    1. Weather & Changes to Your Experience

    Our experiences take place outdoors and go ahead in normal Irish weather, including rain, where it is safe to do so.

    Horse welfare and the safety of guests and staff come first.

    Weather, tides, beach access, horse availability or other circumstances may require adjustments to timings, routes or activities.

    We may make minor changes while maintaining the overall character of the experience. We will communicate these as soon as reasonably possible.

    If a significant change is required, we will discuss the available options with you. These may include:

    • An alternative experience agreed with you
    • Rescheduling to a mutually suitable date
    • A refund for the part of the experience we cannot provide

    If you choose not to attend because of the weather, but we can safely provide the agreed experience, the usual guest-cancellation policy applies.

    1. Cancellation by Crindle Bespoke & Events Beyond Our Control

    Circumstances beyond our reasonable control may prevent your experience from taking place. These may include:

    • Severe or unsafe weather
    • Flooding or fire
    • Government restrictions
    • Civil unrest or terrorist activity
    • Other major disruption that prevents safe delivery of the experience

    We will contact you as soon as reasonably possible.

    If we cannot provide your experience, we will offer:

    • Rescheduling to a mutually suitable date; or
    • A voucher for the amount paid towards the experience we cannot provide.

    If neither option is suitable, you may request a refund for the experience we cannot provide.

    If we cancel the entire experience before it begins, you may choose a refund of the payments made to us for that experience instead of rescheduling or accepting a voucher.

    Your statutory rights are not removed because the circumstances are outside our control.

    1. Rider & Guest Responsibilities

    Horse riding and farm activities involve inherent risks. Guests must follow staff instructions and treat horses, animals, staff and other guests respectfully.

    Guests must provide honest and accurate information about their riding ability and personal circumstances.

    We may assess riding ability before deciding which activities are suitable.

    We may restrict, adapt or stop participation where reasonably necessary for safety or horse welfare, including where a guest:

    • Cannot safely take part in the planned activity
    • Does not follow reasonable safety instructions
    • Behaves dangerously or abusively
    • Appears impaired by alcohol or drugs

    Where practical, we will discuss a suitable alternative, but an alternative is not guaranteed.

    Any financial consequences will be assessed fairly, taking account of the circumstances and our actual loss.

    1. Personal Belongings & Liability

    Please take care of your personal belongings. Vehicles and belongings remain your responsibility, but this does not exclude any liability we have under applicable law.

    Guests must complete the required participation and risk acknowledgement forms before taking part.

    Nothing in these terms or our participation forms excludes or limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded or limited.

    Nothing in these terms affects your statutory consumer rights.

    1. Photography & Videography

    We will ask for consent before using identifiable photographs or video footage of guests for marketing and promotional purposes.

    You can take part in your experience without agreeing to marketing photography.

    For children, consent must be provided by a parent or legal guardian.

    You may withdraw consent for future marketing use by contacting us. We will explain what can be removed, including any practical limits relating to material already printed or distributed.

    1. Personal Information

    We use the information you provide to manage your booking, assess suitability, arrange your experience and meet our legal obligations.

    Health and other sensitive information will be handled with appropriate care and shared only where necessary and lawful.

    Our privacy notice explains how we collect, use, store and protect personal information and how you can exercise your rights. Please contact us for a copy.

    1. Travel & Insurance

    Guests are responsible for arranging their travel and arriving at the agreed meeting point on time.

    We recommend suitable travel insurance covering your planned activities, personal cancellation, illness and travel disruption.

    Please check that horse riding is included where relevant.

    1. Questions & Complaints

    If something is not right during your experience, please tell a member of our team as soon as possible so we have an opportunity to help.

    You can also contact us at crindlebespoke@outlook.com with your booking details and a description of your concern.

    We will investigate and respond as promptly as possible.

    1. Contact Details

    Trading name: Crindle Bespoke

    Contacts: Hazel Patterson, Amy Patterson and Hannah Patterson

    Address:
    6 Carrowclare Road
    Myroe, Limavady
    Co. Derry / Co. Londonderry
    Northern Ireland
    BT49 9ED

    Telephone: +44 7738 516106
    Email: crindlebespoke@outlook.com

  • Yes—all of our horseback riding experiences at Crindle Bespoke are private. This ensures a personalised and exclusive adventure tailored to your individual preferences and riding ability. Whether you're a seasoned rider or a complete beginner, we cater to your needs to create a truly memorable experience.

  • No problem at all! Our experiences are designed to suit all levels, from complete beginners to experienced riders. It’s quite common for one partner to ride regularly while the other is new to it—whether it’s a bride and groom, or just two friends traveling together. Because it's a private experience, your ride is fully customised to you—so we’ll tailor the pace, route, and guidance to ensure everyone feels comfortable, confident, and enjoys the adventure.

  • No problem at all! Many of our guests are first-time riders, whether they’re couples, families, or small groups. Because every experience is private and tailored to your group, we’ll start at your comfort level and guide you at a relaxed pace. Our gentle horses and experienced guides ensure everyone feels safe, supported, and confident—so you can all enjoy the adventure together, no matter your experience level.